# default > default knowledge base – help articles and documentation. ## Subscription Management - [How do I cancel my subscription?](https://betterwild.kustomer.help/en_us/how-do-i-cancel-my-subscription-rJ5qyvzOWg.md): Login to your account dashboard using your email address You will be emailed or texted a verification code which you can use to log in securely On the right - [How do I change my next order date or skip a delivery?](https://betterwild.kustomer.help/en_us/how-do-i-change-my-next-order-date-or-skip-a-delivery-SksVWwGOg.md): Login to your account dashboard using your email address You will be emailed or texted a verification code which you can use to log in securely On the right - [How can I change the frequency of my subscription?](https://betterwild.kustomer.help/en_us/how-can-i-change-the-frequency-of-my-subscription-Bk3AGPzOZe.md): Login to your account dashboard using your email address You will be emailed or texted a verification code which you can use to log in securely On the right - [How do I change the amount of packs I receive in each delivery?](https://betterwild.kustomer.help/en_us/how-do-i-change-the-amount-of-packs-i-receive-in-each-delivery-BJTdXPMubl.md): Login to your account dashboard using your email address You will be emailed or texted a verification code which you can use to log in securely On the right - [Can I update my subscription's shipping address or payment information?](https://betterwild.kustomer.help/en_us/can-i-update-my-subscriptions-shipping-address-or-payment-information-HkcjXwfdZe.md): Login to your account dashboard using your email address You will be emailed or texted a verification code which you can use to log in securely On the right ## Order Management - [Can I change or cancel my order?](https://betterwild.kustomer.help/en_us/can-i-change-or-cancel-my-order-rJP3BwzOZg.md): We strive to process and ship orders as quickly as possible As such our team has a limited window during which we can edit an orders contents or cancel the - [Can I change my order's shipping address after ordering?](https://betterwild.kustomer.help/en_us/can-i-change-my-orders-shipping-address-after-ordering-HJXgUwG_bx.md): We strive to process and ship orders as quickly as possible As such our team has a limited window during which we can edit an orders shipping address If - [How can I return my order?](https://betterwild.kustomer.help/en_us/how-can-i-return-my-order-HJE4UPGux.md): Were pleased to offer a 30day Guarantee that is designed to give you and your dog the opportunity to try BetterWild for the first time riskfree If you ## U.S. Shipping - [How soon will I receive my package?](https://betterwild.kustomer.help/en_us/how-soon-will-i-receive-my-package-SyHE4wMdZl.md): Standard shipping typically takes 46 business days depending on your location Please note that this includes 12 business days for order processing - [How much does shipping cost?](https://betterwild.kustomer.help/en_us/how-much-does-shipping-cost-H146VvM_Wg.md): For onetime nonsubscription orders standard shipping within the US is 5 BetterWild subscribers receive 25 off of their orders including free shipping - [Do you offer expedited shipping?](https://betterwild.kustomer.help/en_us/do-you-offer-expedited-shipping-BkMWrwG_bl.md): At this time we offer Standard Shipping only Orders typically arrive within 46 business days including 23 business days for processing ## Returns - [What is your return policy?](https://betterwild.kustomer.help/en_us/what-is-your-return-policy-S1InIvfdZl.md): Were pleased to offer a 30day Guarantee that is designed to give you and your dog the opportunity to try BetterWild for the first time riskfree If you or y - [How long will it take to receive my refund?](https://betterwild.kustomer.help/en_us/how-long-will-it-take-to-receive-my-refund-B1AVPvzOg.md): Once your return has been processed refunds typically take 35 business days to appear on your card statement depending on your financial institution ## Product - [What do I do if my dog doesn't like the taste?](https://betterwild.kustomer.help/en_us/what-do-i-do-if-my-dog-doesnt-like-the-taste-BytswPfdWx.md): If your dog is hesitant to try our chews we suggest starting with half a chew or mixing it into their regular meals Many have also found success by pairin - [Will BetterWild products work with my cat?](https://betterwild.kustomer.help/en_us/will-betterwild-products-work-with-my-cat-r1dg_vG_Ze.md): While we truly love all animals BetterWild products are specifically formulated by veterinarians for use by dogs At this time we do not offer products for ca - [Is your packaging recyclable?](https://betterwild.kustomer.help/en_us/is-your-packaging-recyclable-HkBXOPfOWl.md): BetterWilds packaging is 100 recyclable One of our goals is to eliminate the plastics found in so many pet products that end up ruining the oceans and many n - [Where is BetterWild made?](https://betterwild.kustomer.help/en_us/where-is-betterwild-made-SkvIdvGdWx.md): BetterWild products are formulated and manufactured in the United States ## Account & Payment - [How do I log in to my account?](https://betterwild.kustomer.help/en_us/how-do-i-log-in-to-my-account-rkX9dPGug.md): To access your account please visit our login page and enter your email address You will receive a verification code via email which you can use to secur - [What payment methods do you accept?](https://betterwild.kustomer.help/en_us/what-payment-methods-do-you-accept-H1WauvzdWe.md): We accept most major credit cards including Visa Mastercard American Express Discover PayPal Shop Pay Google Pay and Venmo If you experience any issu - [Do you accept prepaid gift cards?](https://betterwild.kustomer.help/en_us/do-you-accept-prepaid-gift-cards-rJhJFDG_x.md): Yes we do accept most prepaid Visa Mastercard and American Express gift cards Please ensure that the card has been properly activated and registered with a ## International Shipping - [What countries do you ship to?](https://betterwild.kustomer.help/en_us/what-countries-do-you-ship-to-Hk6oKwMdWg.md): At this time we currently ship internationally to Canada only We hope to expand our international shipping options in the future and will be sure to share up - [How soon will I receive my package?](https://betterwild.kustomer.help/en_us/how-soon-will-i-receive-my-package-rJ3WqvGdbx.md): For customers in Canada orders may take approximately 2 to 4 weeks to arrive In some cases shipments may be divided into multiple packages to help prevent de - [How much does shipping cost?](https://betterwild.kustomer.help/en_us/how-much-does-shipping-cost-Hk4NqwfOWl.md): For onetime nonsubscription orders standard shipping to Canada is 995 BetterWild subscribers receive 25 off of their orders including free shipping - [Are duties and taxes covered in your flat-rate shipping?](https://betterwild.kustomer.help/en_us/are-duties-and-taxes-covered-in-your-flat-rate-shipping-rJ2LqvGubg.md): Customs duties and taxes are not included in our flatrate shipping cost and may be charged by the carrier upon delivery Please note that these fees are the re - [Do you offer expedited shipping?](https://betterwild.kustomer.help/en_us/do-you-offer-expedited-shipping-HyjO9PMObe.md): At this time we offer Standard Shipping only Orders may take approximately 2 to 4 weeks to arrive In some cases shipments may be divided into multiple pack